Technical Help

Most Common Technical Questions

• ★ Why can I not get into All Access?
• How do I uninstall a Game from the Games Manager?
• How can I get the Games Manager?
• Do you have a troubleshooting assistance guide?

Game Manager Help

• ★ How can I install or reinstall the Games Manager?
• What is the Games Manager?
• How may I determine which version of Games Manager I am using?
• How can I keep my games if I need to reinstall the Games Manager?

Game Help

• Why am I getting an "Error Reading User File: File Too Short" message when starting Plants vs. Zombies?
• How can I stop my game from crashing?
• Can I play my games offline.?
• Can I play these games on my Mac / Phone / Tablet.?
• Why are some games removed from your site?
• How many times can I reinstall a game?

Detailed Technical Help

• How Can I Add an Exception to the Windows Firewall?
• How can I run my game as an 'Administrator'?
• How could I get "Virus Detected" messages from games downloads?
• How can I update my video card drivers?
• How can I change my screen resolution?
• How do I change a game from full screen to windowed mode?

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