Do you have a troubleshooting assistance guide?

Preface: If you are encountering problems, we highly recommend taking a few minutes to systematically complete all the steps contained below. Should problems persist, we will want to know about them but will need sufficient detail to make informed recommendations. Please submit all information requested at the end of this article if you continue to experience problems.

Make sure that your computer will support the game

It is highly recommended to make sure you PC is running as efficiently as possible.  This means you should make sure to have run the 'Windows Update' to ensure that you have all the latest drivers for your PC from Microsoft and that your Windows Software is as up to date as it can be.

Some older systems will benefit tremendously by closing other non-essential applications like email, music, or other browser windows. Make sure you have 

Restart your machine

If other running processes are creating interferences, restarting is useful.

Once a restart has taken place persistent problems often cease.

It is often wise to restart your machine after completing the other recommended steps outlined below to ensure the updates are successfully applied.

Clear your browser's history

This frees valuable space and improves browser speed, ensures that the pages you are visiting are "fresh" and not defaulting to older versions. This protects your privacy as well. 

Ensure that all security settings are allowing successful installations and access to the Internet

In order to validate your membership and allow any games to be 'activated' on your PC - The Games manager needs to be able to connect to the Internet.  The Games Manager is occasionally falsely detected and you may experience your installations/activations being blocked by security software (anti-virus, firewall, or anti-spyware). 

Verify you have Administrator Access

In certain instances, an operating system (XP, Vista, Win7, Win8, etc...) may not give a game the necessary permissions it needs to work as expected. This may cause the game to not start or run properly, or may cause 'saving' issues. Enabling the option to run the game as administrator may help in this case. 

Make sure you have the latest version of the Java Runtime Environment

This ensures performance stability. You can download the latest version from Sun’s website by clicking on the link HERE and following the instructions on screen.

Additionally, it is optimal to make sure you have the latest runtime libraries installed on your computer. You can update these by clicking HERE.

Verify that your Microsoft DirectX is up to date

This optimizes multimedia task performance and is needed for many of the more graphical intense games.

  • The latest version for XP is DirectX 9.0c
  • The latest version for Vista is DirectX 11
  • The latest version for Windows 7 is DirectX 11
  • The latest version for Windows 8 is DirectX 11
  • The latest version for Windows 10 is DirectX 12

Click HERE to install the latest version and to check for updates to Microsoft DirectX.

Make sure you have the latest version of Adobe Flash Player

You can download the latest version of Flash Player at the main Adobe site by clicking HERE.

Ensure your sound/video card drivers are up to date and your hardware acceleration is optimized

If your hardware acceleration is not optimized or your sound and video drivers are not up to date, you may experience systemic crashing when you attempt to play your games.  You should run Windows Update to do this or visit your Hardware Manufacturer's website for the latest drivers.

Test your game before completing the next steps

If your games launch and play successfully, no further action is needed.


Uninstall your game via the Games Manager.

Click HERE for information on how to correctly remove your game.

Uninstall the Games Manager, if multiple games are affected.
Click HERE for information on how to remove the iWin Games Manager.

Reinstall the game and the Games Manager.

Click HERE for instructions on how to reinstall the Games Manager.

If you are still having difficulties after following these steps please open a Ticket with the Customer Support Team by clicking HERE

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